FAQ

 

What types of products do you offer?

At elecmatis, we specialize in innovative home cleaning solutions, including our flagship product, the 3-in-1 Smart Sweeping Robot. Our products are designed to effectively tackle dust, pet hair, and crumbs, providing a cleaner and healthier living environment.

How does the Smart Sweeping Robot work?

The Smart Sweeping Robot utilizes advanced technology to navigate your home, efficiently collecting debris and dust. It is equipped with user-friendly features that allow for easy operation, ensuring that you can maintain a clean space without the hassle of traditional cleaning methods.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, and in their original packaging. You will need to provide proof of purchase. For items shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason.

How long does shipping take?

Orders are processed within 24 to 48 hours after confirmation. Delivery typically takes 6 to 8 business days from the date of shipment. However, delivery times may vary based on your location and any customs regulations that may apply.

Do you ship internationally?

Yes, we offer international shipping to most locations worldwide. However, certain territories may be excluded due to logistical or regulatory reasons. Please check our shipping policy for more details on excluded regions.

What should I do if my order arrives damaged?

Upon receiving your order, please inspect it immediately. If you find that the item is defective, damaged, or incorrect, contact us right away so we can address the issue promptly.

Are there any additional fees for international orders?

For deliveries outside the European Union, customs duties or local taxes may apply upon receipt of your package. These fees are the responsibility of the customer and are not included in the displayed price of the products.

How can I contact customer service?

You can reach our customer service team via email at elecmatis.store@gmail.com. We aim to respond to all inquiries within 24 business hours.